At Prime Deals Legal LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition as received.
- The item must be returned in its original packaging.
- All tags, labels, accessories, manuals, and included items must be returned.
- A valid proof of purchase, such as an order number or receipt, is required.
- The return request must be submitted within 7 to 14 days of receiving the product, depending on your location and product type.
Please note that items returned without prior approval may not be accepted.
2. Non-Returnable Items
For hygiene, safety, and product protection reasons, some items cannot be returned. Non-returnable items may include:
- Personal care products
- Skincare, makeup, or grooming items
- Underwear or intimate apparel
- Perishable goods, if applicable
- Custom, personalized, or made-to-order products
- Sale, clearance, or promotional items, unless defective
- Items damaged due to misuse, improper handling, or normal wear and tear
Prime Deals Legal LLC reserves the right to refuse any return that does not meet our return conditions.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include the following details in your message:
- Your order number
- A short description of the issue
- Clear photos or videos showing the damage, defect, or incorrect item
- Photos of the packaging, if applicable
After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the situation.
4. Return Process
To start a return, please follow these steps:
- Contact our customer support team at support@primedealslegal.com with your order number and reason for return.
- Wait for return approval and instructions from our team.
- Carefully pack the item in its original packaging.
- Send the item to the return address provided by our support team.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product.
5. Refunds
Once your returned item is received and approved:
- Refunds will be issued to the original payment method.
- Refunds are usually processed within 5 to 10 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If you have not received your refund after the expected period, please first contact your bank or payment provider. If you still need help, contact us at support@primedealslegal.com.
6. Exchanges
We may offer exchanges for eligible products if you need a different size, color, or variant.
To request an exchange, please contact us at support@primedealslegal.com with your order number and the item you would like to exchange. Exchanges are subject to product availability.
7. Shipping Costs
Return shipping costs are generally the responsibility of the customer.
Shipping fees are non-refundable unless the return is due to our mistake, such as sending the wrong item or a defective product.
8. Order Cancellations
If you want to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow our return process.
9. Contact Us
For questions about returns, refunds, or exchanges, please contact us:
Prime Deals Legal LLC
Email: support@primedealslegal.com
Website: primedealslegal.com
This policy does not limit any rights you may have under applicable consumer protection laws.
